LavaNet Technical Support. E komo mai (Welcome!). Technical support for basic connectivity and general internet use is included with your LavaNet access account. Here you'll find configuration info and trouble-shooting guides for most account types, as well as for useful tutorials on things you may like to do online. We welcome questions from all our customers! Let us show you why LavaNet's support staff has earned a reputation for excellence in our online community.

Need more help? Email your questions, or contact us by phone. Support is open weekdays 8am to 9pm, Saturdays 9am to 5pm. Holidays and special LavaNet events may affect this schedule, we advise customers via email about such changes. Japanese speakers are available on many shifts!