Aloha and welcome to LavaNet's homepage for administrative and billing fees associated with our services. This web page and these policies may be updated at any time.

For a current index of Terms and Conditions for services and other LavaNet policies visit our Policy pages.

One month advance notice of such changes is sent to our users via e-mail. Use after the one month period denotes acceptance of the new policies and fees. Users are expected to check their LavaNet mail for official company correspondence, so please do check your LavaNet e-mail or contact us to arrange email forwarding to an address that you do check so that you do not miss any notices of changes to our fees and/or policies.

Our billing staff can be reached at (808)532-1391 M-F 9am to 6pm.

Cancellation Fees:

Hold Policy and Fees:

Certain services can be put on hold by the Customer. Others cannot. Please refer to the schedule below for fees and availability of hold features. Services that can be placed on hold can remain on hold for up to 1 year. Accounts on hold (and in good standing) incur a hold fee, but do not incur charges. When an account is on hold, access to e-mail, public HTML and FTP directories is disabled. Customer must provide LavaNet with a forwarding e-mail address to redirect all incoming e-mail while the account is on hold. If the Customer does not have a forwarding e-mail address available, any incoming e-mail will not be accepted or stored by LavaNet's servers, nor will the Customer have access to it. LavaNet can setup an auto-responder message advising any sender that e-mail is temporarily not being accepted for the account. This will be done at no charge if the message used is the LavaNet standard reply. Any customization of auto-responder messages incurs a $10 fee per change. LavaNet cannot guarantee the storage of existing e-mail or other files stored prior to the hold request.

Index of administrative and billing fees:

Returned check fee is $25.

LavaNet Cancel Policy/Termination of Services:

Termination requests must be signed by the authorized account holder and received in writing via fax or postal service at LavaNet's main office. They must originate from the account owner or an authorized contact as previously specified in writing by Customer. Identity verification will be required. For Business Accounts, the ownership of the account will reside with the specified company, not the Individual User. Requests need to be received at least 5 business days prior to the requested termination date. Accounts will be terminated within 5 working days after the receipt of such requests. If applicable, Customer (not User for Business Accounts), will receive a refund for any prepaid access time not yet used. Customer is responsible for all fees up to the date of termination of the service.

If Customer so requests at the time of cancellation, LavaNet will forward e-mail from a canceled LavaNet Access Account to Customer's new e-mail address, for up to three months after termination for accounts in good standing. Requests for forwarding after the date of cancellation may or may not be honored, as canceled accounts are normally deleted and the files purged.

Disk Space Policy and Fees

All LavaNet email accounts include 20MB of disk space for email. Additionally 10MB of disk space for the "home directory" can be acquired for a one time $5 fee by activating a UNIX shell account. This will allow the user to set up a personal non-commercial web page with the example URL http://www.lava.net/~username.

Abuse Policy and Fees

For matters pertaining to possible Internet abuse by LavaNet customers, or to appeal an abuse decision, please e-mail abuse@lava.net. See chart above for abuse-related fees and abuse clean-up fees.