Customers rely on LavaNet as a trusted partner who can identify and meet their needs. LavaNet's carefully selected staff brings both creativity and ferocious technical competence to every account, large or small. This unique approach to service and follow-through is what makes LavaNet one of the most recommended Internet solutions providers in the State of Hawaii.

LavaNet's commitment to quality means different things to different departments and individuals, but the bottom line is that everyone at LavaNet is involved in getting you the right services, backed with astute, personal service.

While no Internet Service Provider or telecommunications firm in existence can guarantee that their system will *never* crash, be off line, or deliver substandard performance, the true test of an ISP is how well they plan ahead against possible difficulties and how well they respond when these do occur.

Here's an overview of how each department contributes to overall quality at LavaNet:

The sales staff is at the disposal of new and current LavaNet clients! We can come to your office, meet with your team or work directly with your consultants to get you the services you need. We're also your direct connection to everything new at LavaNet. Call on us not only for what you know we do, but also for what you need the internet to do for you! Chances are, we can make it happen.

Internet solutions can be quite complex. Before the sale, you need a representative who will listen to your needs, honestly outline the options for you, and who can suggest a solution that's right-sized, and right-featured. No sense we sell you a giant feed if you could get by fine with a more modest one. Likewise, we won't mislead you into buying a solution we know won't meet your needs simply to undercut pricing.

We've worked closely and successfully with some of the largest business in Hawaii, and with mainland firms whose needs are demanding and time-sensitive. Many customers first come to us needing a key partner to overcome an IT challenge, and they stay for our ongoing quality, service and friendliness. Let us rise to the challenge for you!

Creative Services
Manager: Matt Freeman - designer@lava.net

Your online presence is an extension of your brand, your mission, your identity. The web offers features that traditional media can't touch: cost effective animation, video, sound, interactive features like instant surveys, online chat, bulletin boards, and more. Let LavaWorks craft the perfect combination of the traditional and the new to achieve your goals.

Beyond functioning as an online branding tool, LavaWorks is ready to make sure that the web site integrates with your business back-end. Ready to sell online but need to make sure the inventory program talks to the web site? Ready to get your member database online but want to be sure only password carrying members are allowed? LavaWorks can make the web work for your company in ways you may have only dreamed about.

Once it's built, let's make sure the Internet knows it's there. LavaWorks also has services to announce your website, and assist you with responsible, net-friendly online marketing strategies.

Fresh, functional designs that empower your brand and your business. Put the net to work for your company. LavaWorks delivers!

IT Consulting
Manager: Matt Freeman - networking@lava.net

Looking for an IT expert you don't need to put on the payroll? Have an IT staff or consultant that needs help with a specific job? LavaNetworking is an optional paid service that picks up where technical support leaves off. "Behind the ethernet" support for networks, servers and more. We do everything from installing NIC cards and networking an office to server array design, selling (or renting!) configured Cisco routers and other key hardware components for LANs.

Systems Department
Manager: Julian Cowley- system@lava.net

The Systems team manages the network and provides continuous direct and indirect monitoring of the system. This team always has an eye on the ease of use and value of LavaNet services to our customers. Our "Snappy Graphs" were developed by the Systems team, allowing customers to measure DSL and frame relay speed and performance for themselves. The systems staff not only designs LavaNet's network but also provides sysop-level consulting services for clients. Services include (but are not limited to) router configuration and installation, network design, and general Internet consulting.

Support Department

Technical support is included with all LavaNet access accounts! Our large and expert staff of trained professional support staffers will help diagnose and fix routine connection issues scientifically and carefully, with your needs in mind. We're on your side! Where many ISPs will try to avoid their own problems by blaming the phone component without investigation, LavaNet will help you test the connection, assess the facts and identify the issues. We will acknowledge errors on our side when they may occur, and most importantly we'll keep focused on resolving the problem. We strive to deliver straight answers and useful solutions to technical questions with every call.

Billing Department
Manager: Pali Ka'aihue - treasurer@lava.net

LavaNet billing maintains its own secure billing system and its own staff, so your bills are accurate and arrive in a timely manner. With a great degree of technical and customer service knowledge, the LavaNet billing crew is also one of the most highly crosstrained departments, giving them a unique advantage in helping our clients fully, and in helping identify when and if service type changes may be beneficial.

MIS Department
Manager: Derrin Chong - mis@lava.net

Internal maintenance of LavaNet's LAN, fax, and printers is just the start. MIS also manages the security and continued operation of LavaNet billing systems, and provides their expertise to database projects for LavaNet and our customers.